RETURNS----
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at macleanproduceqld@outlook.com. Please note that returns will need to be returned to the following address B2 4778-4786 Mount Lindesay Highway, North Maclean, QLD, 4280, Australia.
You can always contact us for any return questions at macleanproduceqld@outlook.com.
NON RETURNABLE PRODUCTS
- Hay
- Live Animals
*We do not refund or accept returns for change of mind.*
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges/Refunds
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please remember it can take some time for your bank or credit card company to process the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at macleanproduceqld@outlook.com.